Returns & Refund
Unopened items may be returned for a full refund within 14 days of delivery. Items must be in perfect (original) condition, unused and unaltered with packaging intact. Please do not return to the sender's address, instead contact email@example.com to confirm the proper address for return shipping.
Please note that original shipping will not be refunded for any returns if you used a shipping promotion code, the shipping cost will be deducted from the refund.
For return orders, customers are responsible for return postage costs and any duties and taxes if applicable. The actual postage fee will be deducted from your refund.
We are unable to cancel and refund an order after it is processed and shipped. If you change your mind and want a refund after your order is processed and shipped, you will need to wait until you receive the order, and then send it back to us for a refund.
To make a return, please email us at firstname.lastname@example.org specifying your order number and which items you will be returning, so that a return shipping label can be created. Return request must be made within 14 days of item receipt. Please print the return label we send you, tape it onto the package, and put the package back in your mailbox for USPS to pick up. Please include the original packing slip with your return. Otherwise, we will be unable to identify your order.
Once we receive the package, we will carefully inspect all items. Danni & Toni will not issue refunds for items that arrive at our facility damaged in any way, as they are no longer re-sellable.
A credit will be applied to your original form of payment within 8-12 business days of receipt at our facility. PayPal will arrive in 2-3 Business days. Your banking institution may take additional time to process and post the credit to your account once they have received this information.
- All sale items and opened packages are not eligible for return.
- All promotional and holiday sale event items are FINAL SALE.
- Orders placed using discount codes may be returned as long as they are unopened, and within the 14 days of delivery, with the exception of special holiday promotions.
- Free Gifts must be returned along with the return item.
- Member DT coins will be deducted upon return.
We are unable to process exchanges at this time. Please follow the return process and then place a new order or email us at email@example.com for further assistance.
DANNITONI.COM WEBSITE PURCHASES
Claims for defective items must be filed within 14 days of delivery. If you feel you have received a defective product, please email firstname.lastname@example.org with your order number, item number, and a clear photo of the defective merchandise. Without the accompaniment of photos, it will be difficult to assist you. Once we confirm that the item is truly defective, we will be happy to offer you either a replacement or refund, depending on inventory and specific case.
If it is difficult to deem the issue a result of product quality, however we will try our best to assist you in resolving the issue by providing our product expertise.
If an item was not purchased directly from dannitoni.com, we unfortunately do not have the ability to issue a refund for it. Please return the item to the retailer from which you purchased the item. The majority of our retail partners offers a satisfaction guaranteed return policy. However, if you truly believe the item is defective, please email us with photos of application and proof of purchase in the form of a receipt. We will try our best to help.
Orders may only be cancelled Monday through Friday, and within 24 hours of submission. Please email email@example.com with your order number if you wish to cancel your order. After 24 hours, the order has likely already been processed and may already be in route to you - so can no longer be cancelled, only returned.
Please note that as we try our best to process your orders as swiftly as possible, it may be difficult to make a cancellation even if we are notified within 24 hours. In that case, we will happily offer you a return label for you to return your order upon receipt.