Unopened items may be returned for a full refund within 14 days of delivery. Items must be unused and unaltered with packaging intact. Please return it to us in its original condition.
Please do not return to the sender's address, the return address is 339 Jiuxin Rd, 1-14th floor, Jiuting Town, Songjiang District Shanghai, China 201615. Or please contact firstname.lastname@example.org to get a U.S. address for return shipping.
Please note that original shipping will not be refunded for any returns. If you used a shipping promotion code, the shipping cost will be deducted from the refund.
If you would like to make a return, please email us at email@example.com specifying your order number and which items you will be returning, so that we can create a return shipping label for you. Please note that the request for a return must be made within 14 days. Please be assured that we will still gladly accept the items if they arrive at our facility past that time frame. All you have to do is print the return label we send you, tape it onto the package, and put the package back in your mailbox for USPS to pick up. Please include the original packing slip with your return. Otherwise, we will be unable to identify your order. Once we receive the package, we will carefully inspect all items. Danni & Toni will not issue refunds for items that arrive at our facility damaged in any way, as they are no longer re-sellable.
A credit will be applied to your original form of payment within 8-12 business days of receipt at our facility. PAYPAL will be in 2-3 Business days. Your banking institution may take additional time to process and post the credit to your account once they have received this information.
All sale items and opened packages are not eligible for return
All promotional and holiday sale event items are FINAL SALE
Orders placed using discount codes may be returned as long as they are unopened, and within the 14 days of delivery, with the exception of special holiday promotions
Free Gift must be returned alone with the return item.
Member DT coin will be deducted upon return.
We are unable to process exchanges at this time. Please follow the return process and then place a new order.
Claims for defective items must be filed within 14 days of delivery. If you feel you have received a defective product, please email firstname.lastname@example.org with your order number, item number, and a clear photo of the defective merchandise. Without the accompaniment of photos, it will be difficult to assist you. Once we confirm that the item is truly defective, we will be happy to offer you either a replacement or refund, depending on inventory.
If it is difficult to deem the issue a result of product quality, we will try our best to assist you in resolving the issue by providing our product expertise.
If an item was not purchased directly from dannitoni.com, we unfortunately do not have the ability to issue a refund for it. Please return the item to the retailer from which you purchased the item. The majority of our retail partners offers a satisfaction guaranteed return policy. However, if you truly believe the item is defective, please email us with photos of application and proof of purchase in the form of a receipt. We will try our best to help.
Orders may only be cancelled Monday through Friday, and within 24 hours of submission. Please email email@example.com with your order number if you wish to cancel your order. After 24 hours, the order has likely already been processed and may already be in route to you and can no longer be cancelled, only returned.
Please note that as we try our best to process your orders as swiftly as possible, it may be difficult to make a cancellation even if we are notified within 24 hours. In that case, we will happily offer you a return label for you to return your order upon receipt.